WE KNOW INSURANCE TALK
CAN BE DIFFICULT, THESE ANSWERS
IF YOU ARE STILL IN DOUBT, PLEASE DON'T HESITATE TO ASK US A QUESTION.
Why do I need travel insurance?
No one thinks twice before getting health or car insurance. Travel insurance is just as important since it gives you the peace of mind you need by covering your travel expenses in case your trip is cancelled, or cut short for a legitimate reason, all within the policy limits previously agreed upon.. With added benefits, your baggage can also be protected as well as medical and dental fees.
What is included under non-refundable costs?
Everything has limits, and so does travel insurance. There are some costs that cannot be refunded even if the reasons of the flight cancellation are valid and acceptable according to your policy. For example, the payments for some cruises, tours and airline tickets cannot always be returned. Please check with your travel agent to see which payments are non-refundable in your chosen policy because cancellation policies are not all the same.
What does travel insurance cover?
Travel insurance can cover your expenses due to medical and nonmedical emergencies before you travel or even during, such as: •Flight Cancellation •Trip Cancellation •Trip Interruption •Medical Emergency- Dental Coverage
Lost/ Delayed Baggage Coverage
& More. Note: These coverages are not protected in every insurance plan so please refer back to the terms and conditions of your chosen policy.
How can the 24-hour Hotline Assistance help me?
Have you lost your luggage? Are you having difficulty communicating with hospital staff during a medical emergency abroad? The 24-hour hotline, with our multilingual professional staff, are here to help with different problems you might face anywhere you are in the globe. In one phone call, they can aid you in replacing lost or stolen passports, refer you to legal advice, and ensure the costs of hospital admissions depending on our chosen insurance policy.
Is there an age limit?
Our travel insurance covers anyone up to 86 years old.
Is a person’s nationality or country an issue when buying travel insurance?
A person from any nationality or country can be covered by SIA.
Is it possible to book travel insurance for a family or a group of people?
Yes. In one payment, you can book insurance for a maximum of 10 people. If the group exceeds 10, please contact SIA for further information.
I don't need visa to enter the Schengen Area. Can I still subscribe?
Yes.Your travel will still be covered under the same conditions.
I want to subscribe for someone else. What info do you need to make the travel insurance?
You can definitely book insurance for someone else. Be sure to have the name, date of birth, passport number, email address, telephone number, and country of residence of the person who wants to be insured.
Can I buy SIA travel insurance in a SIA office in my country?
Yes, SIA travel insurance is available if your country has a SIA representative office.
Do I need a visa?
Schengen visas are needed depending on a person’s nationality.
What is Schengen?
Schengen is a group of 26 European countries as shown on this page: Schengen countries
My visa was not granted, can I get my money back?
The travel insurance policy is non-refundable,except if there was a typing mistake in the original form filled out.
Coverage and claim
How can I change the dates of my insurance?
You can change the dates of the insurance coverage before the start date by sending an email to firstname.lastname@example.org
I have purchased the Going Advanced insurance plan. How can I upgrade to Going Premium?
If you want to upgrade your insurance plan, please subscribe online to the new plan and send us an email before the start date of your insurance policy.
I have a medical issue, what should I do?
Don’t hesitate to call us on the phone number listed on the particular conditions of your selected policy.
What is a pre-existing condition?
It is a medical illness or condition that a person has before buying SIA insurance. This is a diagnosed medical condition that could be known or unknown by the insured person and needs medical treatment.
Does the low- cost insurance cover all Schengen countries?
Yes, it covers all countries in the Schengen area as well as San Marino, the Principalities of Andorra and Monaco and Vatican City.
How can I subscribe to this insurance, step by step?
SIA insurance is incredibly easy to subscribe to and can be done in a few minutes. You just click the BUY button and follow the instructions on the screen.
How long will it take for my claim to be reviewed?
It takes up to 15 business days to review your claim after all the forms and required documentations are provided.
Can I pay for someone else?
Yes, you can, that is a standard procedure.
My payment did not go through. What should I do?
There are many reasons why your payment wasn’t successful. Maybe you did not fill out all your information correctly, you have insufficient funds in your account, or your bank has a security protection layer.
Are there any additional costs than what is mentioned on your website?
No, there are no added costs to the price shown on the website.
I can’t identify your charge on my credit card statement
You should see a charge from “Swan International Assistance”
Do you accept credit cards in dollars?
Yes, we accept Visa and MasterCard from any country.
Can I pay with Master Card and how do I do it?
Yes, we accept Master Card and Visa. Just click the BUY button and follow the instructions on the screen.
Do you need any other information about me besides my Credit Card details for the payment?
No, more financial details are not necessary since , our Payment Provider will secure your payment.
Do you provide an invoice after purchase?
Yes, you will instantly be emailed a payment confirmation with your details provided after purchase.
Insurance certificate and documents
I have not received my documents. What should I do?
There are three things you can do. First check your spam box. If the documents are not there, , then contact us at our e-mail address email@example.com or print a copy of your documents from your personal space on the client site.
Does the name of the person paying the premium appear on the insurance certificate.?
No the certificate shows only the name of the person covered by the insurance policy.
How can I obtain my documents in another language?
If you need the documents in another language, contact us at our e-mail address firstname.lastname@example.org or you can print a copy of your document in the language of your choice from your personal space on the client site.
How can I change information shown in my documents?