AGENT LOGIN






WE KNOW INSURANCE TALK
CAN BE DIFFICULT, THESE ANSWERS
SHOULD HELP...

IF YOU ARE STILL IN DOUBT, PLEASE DON'T HESITATE TO ASK US A QUESTION.

No one thinks twice before getting health or car insurance. Travel insurance is just as important since it gives you the peace of mind you need by covering your travel expenses in case your trip is cancelled, or cut short for a legitimate reason, all within the policy limits previously agreed upon.. With added benefits, your baggage can also be protected as well as medical and dental fees.
Everything has limits, and so does travel insurance. There are some costs that cannot be refunded even if the reasons of the flight cancellation are valid and acceptable according to your policy. For example, the payments for some cruises, tours and airline tickets cannot always be returned. Please check with your travel agent to see which payments are non-refundable in your chosen policy because cancellation policies are not all the same.
Travel insurance can cover your expenses due to medical and nonmedical emergencies before you travel or even during, such as:
•Flight Cancellation
•Trip Cancellation
•Trip Interruption
•Medical Emergency- Dental Coverage Lost/ Delayed Baggage Coverage & More.
Note: These coverages are not protected in every insurance plan so please refer back to the terms and conditions of your chosen policy.
Have you lost your luggage? Are you having difficulty communicating with hospital staff during a medical emergency abroad? The 24-hour hotline, with our multilingual professional staff, are here to help with different problems you might face anywhere you are in the globe. In one phone call, they can aid you in replacing lost or stolen passports, refer you to legal advice, and ensure the costs of hospital admissions depending on our chosen insurance policy.

Our travel insurance covers anyone up to 86 years old.
A person from any nationality or country can be covered by SIA.
Yes. In one payment, you can book insurance for a maximum of 10 people. If the group exceeds 10, please contact SIA for further information.
Yes.Your travel will still be covered under the same conditions.
You can definitely book insurance for someone else. Be sure to have the name, date of birth, passport number, email address, telephone number, and country of residence of the person who wants to be insured.
Yes, SIA travel insurance is available if your country has a SIA representative office.

Schengen visas are needed depending on a person’s nationality.
Schengen is a group of 26 European countries as shown on this page: Schengen countries
The travel insurance policy is non-refundable,except if there was a typing mistake in the original form filled out.
You can change the dates of the insurance coverage before the start date by sending an email to info@siassistance.com
If you want to upgrade your insurance plan, please subscribe online to the new plan and send us an email before the start date of your insurance policy.
Don’t hesitate to call us on the phone number listed on the particular conditions of your selected policy.
It is a medical illness or condition that a person has before buying SIA insurance. This is a diagnosed medical condition that could be known or unknown by the insured person and needs medical treatment.
Yes. Our call center operates 24/7
+961 9 211 662, +33 9 70 73 22 47, 1-514-448-4417
Yes, it covers all countries in the Schengen area as well as San Marino, the Principalities of Andorra and Monaco and Vatican City.
SIA insurance is incredibly easy to subscribe to and can be done in a few minutes. You just click the BUY button and follow the instructions on the screen.
It takes up to 15 business days to review your claim after all the forms and required documentations are provided.
Yes, you can, that is a standard procedure.
There are many reasons why your payment wasn’t successful. Maybe you did not fill out all your information correctly, you have insufficient funds in your account, or your bank has a security protection layer.
No, there are no added costs to the price shown on the website.
You should see a charge from “Swan International Assistance”
Yes, we accept Visa and MasterCard from any country.
Yes, we accept Master Card and Visa. Just click the BUY button and follow the instructions on the screen.
No, more financial details are not necessary since , our Payment Provider will secure your payment.
Yes, you will instantly be emailed a payment confirmation with your details provided after purchase.
There are three things you can do. First check your spam box. If the documents are not there, , then contact us at our e-mail address info@siassistance.com or print a copy of your documents from your personal space on the client site.
No the certificate shows only the name of the person covered by the insurance policy.
If you need the documents in another language, contact us at our e-mail address info@siassistance.com or you can print a copy of your document in the language of your choice from your personal space on the client site.
Just contact us by e-mail before the cover starts at info@siassistance.com
You will be sent an email with the obligatory insurance certificate after payment. You just need to print it.
We shall send your insurance documents by e-mail. The insurance documents can be sent by post, at an additional fee, if there is a SIA representative in the country.