Your travel insurance policy from SIA will cover you against COVID-19 no matter where you are.

If you are in a situation where you cannot go back home because of the virus outbreak, and you already have a SIA travel insurance policy, you can contact your consultant or contact us to renew the policy and send it to you by email, otherwise you will not be covered for any other incident that occurs to you abroad, so it is very important to check the validity of your policy and act accordingly in a timely manner.

If you forgot to renew it before the expiry date, SIA will be able to issue a policy but there will be a waiting period of 72 hours before the policy comes in force.

SIA shall cover the medical hospitalization of the Insured in case of illness related to the COVID-19 for a maximum limit as set in the Schedule of Benefits.

Important: This coverage will be only granted, if PCR positive, 72 hours after the Insured arrival to his/her destination. It is to be noted that the hospitalization of the Insured will be limited to 10 days maximum which will be strictly due to medical complications related to COVID-19 and not to any preexisting known or unknown pathology.

Any test resulting in a negative diagnostic assessment will not be covered by this contract.

In the event of an hospitalization due to COVID-19, SIA shall take in charge, if necessary, the Evacuation and/or the Repatriation to the Country of Residence up to the amount shown in the Schedule of Benefits.

It is prudent for travelers who are sick to delay or avoid travel to affected areas, especiallyelderly travelers and people with chronic diseases or underlying health conditions.

General recommendations for personal hygiene, cough etiquette and keeping a distance of at least one meter from persons showing symptoms remain particularly important for all travelers. These include:

  • Perform hand hygiene frequently, particularly after contact with respiratory secretions. Hand hygiene includes either cleaning hands with soap and water or with an alcohol-based hand rub. Alcohol-based hand rubs are preferred if hands are not visibly soiled; wash hands with soap and water when they are visibly soiled;
  • Cover your nose and mouth with a flexed elbow or paper tissue when coughing or sneezing and disposing immediately of the tissue and performing hand hygiene;
  • Refrain from touching mouth and nose;
  • A medical mask is not required if exhibiting no symptoms, as there is no evidence that wearing a mask – of any type – protects non-sick persons. However, in some cultures, masks may be commonly worn. If masks are to be worn, it is critical to follow best practices on how to wear, remove and dispose of them and on hand hygiene after removal

Travelers returning from affected areas should self-monitor for symptoms for 14 days and follow national protocols of receiving countries. Some countries may require returning travelers to enter quarantine. If symptoms occur, such as fever, or cough or difficulty breathing, travelers are advised to contact local health care providers, preferably by phone, and inform them of their symptoms and their travel history.


No one thinks twice before getting health or car insurance. Travel insurance is just as important since it gives you the peace of mind you need by covering your travel expenses in case your trip is cancelled, or cut short for a legitimate reason, all within the policy limits previously agreed upon.. With added benefits, your baggage can also be protected as well as medical and dental fees.

Everything has limits, and so does travel insurance. There are some costs that cannot be refunded even if the reasons of the flight cancellation are valid and acceptable according to your policy. For example, the payments for some cruises, tours and airline tickets cannot always be returned. Please check with your travel agent to see which payments are non-refundable in your chosen policy because cancellation policies are not all the same.

Travel insurance can cover your expenses due to medical and nonmedical emergencies before you travel or even during, such as:

  • Flight Cancellation
  • Trip Cancellation
  • Trip Interruption
  • Medical Emergency- Dental Coverage Lost/ Delayed Baggage Coverage & More.
Note: These coverages are not protected in every insurance plan so please refer back to the terms and conditions of your chosen policy.

Have you lost your luggage? Are you having difficulty communicating with hospital staff during a medical emergency abroad? The 24-hour hotline, with our multilingual professional staff, are here to help with different problems you might face anywhere you are in the globe. In one phone call, they can aid you in replacing lost or stolen passports, refer you to legal advice, and ensure the costs of hospital admissions depending on our chosen insurance policy.

Our travel insurance covers anyone up to 86 years old.

A person from any nationality or country can be covered by SIA.

Yes. In one payment, you can book insurance for a maximum of 10 people. If the group exceeds 10, please contact SIA for further information.

Yes.Your travel will still be covered under the same conditions.

You can definitely book insurance for someone else. Be sure to have the name, date of birth, passport number, email address, telephone number, and country of residence of the person who wants to be insured.

Yes, SIA travel insurance is available if your country has a SIA representative office.

Visa Schengen

Schengen visas are needed depending on a person’s nationality.

Schengen is a group of 26 European countries as shown on this page: Schengen countries

The travel insurance policy is non-refundable,except if there was a typing mistake in the original form filled out.

Coverage and claim

You can change the dates of the insurance coverage before the start date by sending an email to info@siassistance.com

If you want to upgrade your insurance plan, please subscribe online to the new plan and send us an email before the start date of your insurance policy.

Don’t hesitate to call us on the phone number listed on the particular conditions of your selected policy.

It is a medical illness or condition that a person has before buying SIA insurance. This is a diagnosed medical condition that could be known or unknown by the insured person and needs medical treatment.

Yes. Our call center operates 24/7
+961 9 211 662, +33 9 70 73 22 47, 1-514-448-4417

Yes, it covers all countries in the Schengen area as well as San Marino, the Principalities of Andorra and Monaco and Vatican City.

SIA insurance is incredibly easy to subscribe to and can be done in a few minutes. You just click the BUY button and follow the instructions on the screen.

It takes up to 15 business days to review your claim after all the forms and required documentations are provided.


Yes, you can, that is a standard procedure.

There are many reasons why your payment wasn’t successful. Maybe you did not fill out all your information correctly, you have insufficient funds in your account, or your bank has a security protection layer.

No, there are no added costs to the price shown on the website.

You should see a charge from “Swan International Assistance”

Yes, we accept Visa and MasterCard from any country.

Yes, we accept Master Card and Visa. Just click the BUY button and follow the instructions on the screen.

No, more financial details are not necessary since , our Payment Provider will secure your payment.

Yes, you will instantly be emailed a payment confirmation with your details provided after purchase.

Insurance certificate and documents

There are three things you can do. First check your spam box. If the documents are not there, , then contact us at our e-mail address info@siassistance.com or print a copy of your documents from your personal space on the client site.

No the certificate shows only the name of the person covered by the insurance policy.

If you need the documents in another language, contact us at our e-mail address info@siassistance.com or you can print a copy of your document in the language of your choice from your personal space on the client site.

Just contact us by e-mail before the cover starts at info@siassistance.com

You will be sent an email with the obligatory insurance certificate after payment. You just need to print it.

We shall send your insurance documents by e-mail. The insurance documents can be sent by post, at an additional fee, if there is a SIA representative in the country.